Frequently Asked Questions

You can only make donations in TL for project-based donations.
Gonuldenbagliyiz.biz does not have a mobile application yet, but its design is compatible with your mobile devices, tablet or desktop computer. You can use it safely through your internet browsers on all your devices.
Gonuldenbagliyiz.biz has adopted the principle of 100% transparency towards its users. Right after you donate, you will receive an informative e-mail on your donation.
We are glad to hear that. Please send an e-mail to destek@gonuldenbagliyiz.biz including your contact information, activities and the summary of your project. We will get back to you as soon as possible.
  1. Go to gonuldenbagliyiz.biz homepage.
  2. Click “Sign-in” link.
  3. Click “forgot password” button.
  4. You will be asked to enter your e-mail address. Click “Reset” button.
  5. The link to create your new password will be sent to your e-mail address.
When you log into Gonuldenbagliyiz.biz platform with your registered username and password, you can make any changes you want from the "My Charities" menu on the platform.
You can donate minimum 1 TL. You need to make sure that the available limit of your credit card covers the donation amount.
You can see the projects implemented on the platform.
Donations are made with PCI-DSS Level-1, the highest level information systems security protocol in the financial world, and Pay Net, which has internationally valid security standards. Paynet's PCI-DSS certificate is renewed every year and is subject to yearly inspection. In addition, all development processes and system infrastructures undergo vulnerability scanning twice a year.
Gonuldenbagliyiz.biz is not an online shopping website. Your credit card information is not shared with the gonuldenbagliyiz.biz platform. For detailed information, you can review the Privacy and Security Agreement.
Required/necessary documents for collecting donations have been obtained from all associations on the Gonuldenbagliyiz.biz platform.
Yes, you can.
Yes, you can donate to as many projects as you wish.
The credit card must be enabled for online shopping. In general, credit cards are enabled for internet shopping, however sometimes they may be disabled. Since virtual POS is used in the system, it must be enabled. If disabled, you can enable it by contacting your bank.
Yes you can. You need to check that the instalment transaction authorization of your card is given by the Bank.
For the security of users and institutions, Gonuldenbagliyiz.biz does not complete the donation process without entering the password sent via SMS to the registered phone number (3D secure). For this reason, it is important that the phone to which the transaction card is connected is available to and next to the donor.